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Coronavirus information and frequently asked questions

Update: 13th December 2021


We hope our most frequently asked questions will provide you with some clear answers relating to your upcoming holiday.



What do I need to know about travelling within the UK?


As you are all aware, it is still important to follow the precautions in place when travelling in the UK. We do advise you check the government website for full details before your holiday so you stay safe whilst you're away.



What extra precautions are you taking for my stay?


We have prepared a guide for you to read before your arrival. This includes information on the extra steps we have taken to make sure the property is ready for you and advice on how you can prepare for your holiday. To read our full guide, please click here.


Track and trace: It is still advised by the government to use the track and trace app where possible. If you don’t have access to a smartphone or the NHS app and would like to check in, please email or call 01326 555555 with the relevant contact details (name and telephone number) of any party members who don’t live at the address used when making the booking.



If I do have insurance will I be covered still if I move my holiday dates? 


Please contact your insurance company. For those who have taken out insurance with Endsleigh, your cover will be extended to your new holiday dates. Please contact CEGA if you have any questions regarding insurance claims on 01202 038 946 or email 



Will the latest VAT reduction change the price of my holiday? 


Your booking price will not be amended in line with the recent change to VAT. This is because the advertised cost for your booking is a contractual agreement with the owner, regardless of any changes to the VAT rates.




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