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Coronavirus information and frequently asked questions

Update: 7 August, 2020 

We hope our most frequently asked questions will provide you with some clear answers relating to your upcoming holiday.

 

  

Can I still place a booking with you? 

 

Yes, you can! All bookings from the 4 July can go ahead, following the latest government update. We will continue to monitor the guidelines and will adapt to any changes accordingly. 

If you'd like to book one of our cottages, the best way to do this is to take a look at our collection online to find the perfect place for your next holiday. Our website has live availability and a simple reservation and booking service so you can secure your preferred property and dates in just a few clicks. If you have any further questions, we are here to help. 

 

I have a booking with you, what do I do?

 

Your holiday is still available to you and we will be in touch with you two weeks before your booking with your holiday details. Should the government provide any updates that would affect your holiday directly we will get in touch with you.

   

What happens if I have a booking with you and the government enforces another lockdown?

  

If the property is not available for you to occupy due to government restrictions, you will be eligible for a transfer or refund. Rest assured, we are adapting to any changes made by the government and will be in touch with you to help if your holiday is affected.

 

  

What happens if we have a booking where more than one household is planning to stay?

  

Following the latest government advice, two households are able to stay in the same accommodation from the 4 July. These guidelines are subject to change so please make sure you check the latest government advice before making your travel arrangements. Please note; this does not affect our standard booking or cancellation terms as the accommodation is still available for you. 

 

 

Can I cancel my holiday?

 

If you choose to cancel a holiday that falls outside of the restricted dates, normal cancellation terms would apply. 

 

 

When will my balance payment be due?

 

Usually, balance payments are due eight weeks prior to the holiday start date. However, for July and August bookings, we have been adjusting the due date in response to the government guidelines to allow you more time to make an informed decision on your holiday plans. We will continue to contact you when your balance is due via email. For holidays starting in September and beyond, the balance will be due the usual eight weeks before. 

 

 

What extra precautions are you taking for my stay?

 

The changeover period has been extended to allow housekeepers to carry out extra cleaning in accordance with industry guidelines for this situation. Arrival time will now be 5pm. Departure time will now be 9am unless otherwise notified. 

We have prepared a guide for you to read before your arrival. This includes information on the extra steps we have taken to make sure the property is ready for you and advice on how you can prepare for your summer holiday. To read our full guide, please click here.

 

 

If I do have insurance will I be covered still if I move my holiday dates? 

 

Please contact your insurance company. For those who have taken out insurance with Endsleigh, your cover will be extended to your new holiday dates. Please contact CEGA if you have any questions regarding insurance claims on 01202 038 946 or email claimsservice@cegagroup.com. 

 

  

Will the latest VAT reduction change the price of my holiday? 

 

Your booking price will not be amended in line with the recent change to VAT. This is because the advertised cost for your booking is a contractual agreement with the owner, regardless of any changes to the VAT rates.

 

  

Other information

 

This link will take you to the government's recovery strategy, outlining key dates and information. Click here to read the government guidelines.

 

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