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Coronavirus information and frequently asked questions

Update: 7th April 2021

 

We hope our most frequently asked questions will provide you with some clear answers relating to your upcoming holiday.

 

Can I still book a holiday?

  

Yes, you can! Please see the details below, which is based on the latest government guidance:

 

Holidays starting between 12th April – 16th May (individual households only)

Holidays starting between 17th May – 20th June (up to two households)

Holidays starting on or after 21st June (no restrictions on the number of households) 

 

 

Can I still book a holiday in Wales?

 

The Welsh Government has announced that self catering accommodation will be able to open from the 27th March to Welsh residence. Therefore you can book a holiday in a Wales cottage from this date.

 

 

  

I am due to arrive before 12th April, what do I do?

  

Unfortunately, your holiday can no longer go ahead as planned. We will contact you soon to let you know your options. 

  

  

I am due to arrive on or after 12th April but before 17th May, what do I do?

  

Your holiday can still go ahead. No mixing between different households indoors will be allowed.

 

  

  

I am due to arrive on or after 17th May but before 21st June, what do I do?

  

Your holiday can still go ahead. Mixing of up to two different households indoors will be allowed. 

 

  

I am due to arrive on or after 21st June, what do I do?

  

Your holiday can still go ahead. There will be no restrictions on the number of households mixing.   

   

 

 

Can I cancel my holiday?

 

If you choose to cancel a holiday that falls outside of the restricted dates, normal cancellation terms would apply. 

 

  

Do you still have bookings in place during lockdown?

  

The vast majority of bookings have now been cancelled or moved. There are however certain exemptions where bookings can still be in place if there is a legitimate reason. See the government website for more information.

 

    

What extra precautions are you taking for my stay?

 

We have prepared a guide for you to read before your arrival. This includes information on the extra steps we have taken to make sure the property is ready for you and advice on how you can prepare for your holiday. To read our full guide, please click here.

 

  

Track and trace: The UK government now require all members of a party to scan in via the QR code provided in the cottage. Therefore, we kindly ask all guests to do so upon arrival. If you don’t have access to a smartphone or the NHS app, please email hello@classic.co.uk or call 01326 555555 with the contact details (name and telephone number) of any party members who don’t live at the address used when making the booking.

 

  

If I do have insurance will I be covered still if I move my holiday dates? 

 

Please contact your insurance company. For those who have taken out insurance with Endsleigh, your cover will be extended to your new holiday dates. Please contact CEGA if you have any questions regarding insurance claims on 01202 038 946 or email claimsservice@cegagroup.com. 

 

  

Will the latest VAT reduction change the price of my holiday? 

 

Your booking price will not be amended in line with the recent change to VAT. This is because the advertised cost for your booking is a contractual agreement with the owner, regardless of any changes to the VAT rates.

 

  

 

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