Challadene

4610

Bigbury-on-Sea | Sleeps 10 + 2 cots*

25% off for parties of 6 + cot or less at certain times of the year, view offer...

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7 Nights from £1494

  • 15 Reviews

Great beachside location in a lovely quiet bay. House was fantastic for stay with friends. Big enough that everyone had their own space but lovely space to all get together too.

En route to the property with an hour to go for check in (we were actually an hour late past check in time), and had a call to say they had just discovered the electrics were not working in the caravan and they were working on it. The issue was resolved but did disrupt the whole check in process for us travelling with an elderly lady and young children under the age of 3. If you are travelling with children just be aware that there is no mattress provided for the cot. This information very misleadingly represented on the website and let to the first few nights being very disrupted and uncomfortable for us travelling with a 2 year old who needed the travel cot. We were sent a mattress in the end but it wasn’t until night 4 before my daughter finally had a good nights sleep (and us too for that matter). On the second morning of our arrival someone coming to do maintenance work on the property (someone came to water flowers) just showed up without making themselves known, blocking the drive and leaving the gate wide open (we made sure to keep the main gate closed) as there were three children with under 4. No one at classic let us know this would be happening. We would’ve appreciated the heads up. The roads can be a nightmare to navigate to get to the property as it’s mostly a 1 way traffic system and very little area to pull in and give way. The area is also ruined by the large caravan park which takes from the scenic feel of the place. Lastly a few weeks before check in i asked if would be possibly to arrange some ballooned and a banner as we were celebrating our daughter’s 2nd birthday. It seems those details got overlooked as nothing has been arranged despite being told this would be sorted for us and updated on their system. We just felt like a lot of things got overlooked during our stay. Trying to follow up with matters became somewhat frustrating as we found we were dealing with property management from a separate company and not always linked to classic. The property itself nicely presented. Kitchen is well equipped and lovely views of the beach from the living room area and upstairs master. I would just add that it would’ve been nice to have been left a few extra bin bags and recycling bags. We only had two spare of each for a one week stay. ...

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Reply from Classic Cottages

Thank you for taking the time to leave a review following your stay at Challadene, we are so pleased to hear you found the property to be well presented and well equipped. We always aim to be as transparent as possible when communicating maintenance works to guests, so are glad we were able to tackle the issue before you arrived and apologise for any initial distress caused during your journey. Similarly, we will always inform guests if we are aware of visits from gardeners and tradesman, so do apologise for the oversight. Just in case you are booking through Classic Cottages again, it may be useful to be aware that all the properties that we market which choose to provide cots, only include the standard cot mattress, but on this occasion we agreed to send an additional foam mattress to provide an extra bit of comfort for your infant. You can always contact our Sales and Support team ahead of your stay, if you are ever unsure of what is provided for your holiday. We apologise for anything you felt was overlooked during your stay, both Classic Cottages and the housekeeping management team for the property are always happy to arrange extras for special occasions, providing we receive confirmation and a budget from the guest. Thank you again for your feedback and we hope you had an enjoyable time in Bigbury-on-Sea. Lucy, Customer Support...

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Lovely location and house. Great for a big family get together. Lots of space. We can’t wait to rebook.

Amazing views!

None of us wanted to leave this beautiful property ! The location is outstanding - you can see the beach and the waves from the main living area wherever you are , and the upstairs large sheltered balcony area c and the outside space is well designed too. The open plan kitchen superbly well equipped - the whole house is high spec and very light and spacious . We would love to stay here again. ...

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