We're honest and transparent with the reviews that we publish and all reviews received, including criticisms, are shown on our site. However, there are certain reviews we won’t publish, particularly if they fall within the following categories:
- Rude, illegible or containing bad language
- Factually inaccurate or not relevant to the holiday
- Detailing an active complaint which we're in the process of resolving
- Submitted by a guest who wishes to be anonymous or who hasn't stayed at the property
We reserve the right to temporarily remove a review whilst in moderation when a comment or complaint is being fully investigated. All reviews are submitted by real customers who have stayed at our properties, and their names and holiday dates will be shown.