Whizziwig
404Falmouth | Sleeps 4 (no children under 12)
7 Nights from £621
Mr Payne January 2026
As a seven-time customer of Classic Cottages, I expected transparency. Our stay at Whizziwig (404) was defined by its absence. An active rodent infestation was present within the property's structure from at least Tuesday night (we arrived Friday before), evidenced by clear video of scratching under the floorboards and in the ceiling voids above. Despite bait boxes and a garage sign warning "or the rats will be back," this known issue was not disclosed. The critical failure was the unseen, continuous risk. For days, we lived above an active infestation, unaware we were exposed. The suggestion that the impact was limited to "the last 24 hours" when the balcony doors were shut is a misrepresentation. The risk, and the fundamental breach of the property's advertised standard, began the moment the infestation was active—days before pest control arrived. The complaint handling focused on minimising this timeline rather than acknowledging the material failure: renting out a property with an undisclosed, active pest problem. The resolution offered reflected this minimisation. Future guests deserve honesty about ongoing pest management at this property to make an informed choice, which we were denied....
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Reply from Classic Cottages
We are sorry if you felt we have not been transparent or that we tried to minimise your complaint; this was not our intention at all. The last 24 hours had been mentioned only in relation to the balcony door, but the team had acknowledged and apologised for the impact on your ability to relax and get a good night's sleep during the last 4 nights, and we remain genuinely sorry that this was the case. We recognise that rest and relaxation are a high priority on most people's holidays. We appreciate that seeing signage in the parking area may imply that we are aware of an issue there, but to hopefully reassure you again; this signage was there as a preventative measure. Rats will always be present in areas close to the water or close to a significant food source, and given that they will be in the vicinity of Whizziwig, due to its waterside location, the management company have preventative measures in place that include regular checks by pest control, signage to give instructions to visitors in order to minimise food sources for them, and bait boxes, similar to what you would see outside of supermarkets as a preventative measure. These measures have ensured that this apartment has not been subject to an infestation for many, many years. The current infestation outside the property, is suspected to be a result of the extreme weather over recent weeks and resulted in them entering a space under the floorboards and voids in the ceiling, but not into the apartment itself. This has been very quickly dealt with by pest control and since being made aware of this by your report, we have been notifying any incoming guest and will continue to do so on a weekly basis until this is resolved. We cannot guarantee that an odd rodent here and there may not be spotted outside in the future, as this will always be the case by any property by the water, or in a highly populated area, but this would not be reason enough to include a warning on this property's description. They are present outside at all times, in all locations and it is not the norm for them to be found within the voids/wall cavities/in between the floorboards at this property. Once again, we are genuinely sorry that you were impacted by this unforeseen issue, and we hope that the gesture from the owner and Classic Cottages has helped to offset the disappointment a little. Classic Cottages...
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Mrs Beasley August 2025
Fabulous apartment, almost like being on a boat! We spent hours watching the water and changing light, as well as enjoying the wildlife and boats. Perfect spot for paddle boarding as we could launch from the nearby slip Inside the apartment is very comfortable, well equipped and spacious for 4 people. The two large sofas allowed everyone to enjoy the view. It's a bonus to have onsite parking for two vehicles - with a bit of planning, there was space for a Mini and a VW van. Good location too, easy to walk into Falmouth either up the driveway, or the 57 granite steps. ...
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Mrs Morgan March 2025
It's a great place to "Chill out". Lovely views-you could watch out all day.
Reply from Classic Cottages
We're so pleased that you enjoyed the stunning views from Whizziwig. Julie, Customer Support
Mrs Royle July 2025
We enjoyed our stay in this apartment very much. It is quiet, has wonderful views and is filled with light. The accommodation is very spacious.It has excellent parking near to the entrance. It is close to the centre and some nice places to eat. However, if you are less mobile, owing to the steep climb up to the road and the uphill walk from the town you might need to use your car at times or hire a taxi. Don't let this put you off as it is in such a fantastic, prime spot otherwise....
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Mrs Booker September 2025
As stated by other reviewers, the 'selling point' for this apartment is the location with its stunning views across the river estuary from the wide picture windows. It's quite something to be able to lie in the huge bed in the master bedroom and look out at the constant changing scene and action of boats, birds and brave swimmers moving in and across the water. Parking is the best we've experienced in the Packet Quays complex with very easy access and loading/unloading to the apartment itself. It is a little dated in parts and could do with a bit of TLC - but these are relatively trivial matters and generally do not spoil a lovely, comfortable property. We hope to return....
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