Mrs Harms August 2019
We found the beds to be comfortable and enjoyed the views from the living/dining room windows. The location was also very convenient.
Unfortunately, when we arrived we found that the front door lock was not attached to the door properly. When we tried to close the curtains to the back bedroom to keep the sun out, the curtain rail fell down. Generally the bedroom windows did not provide sufficient ventilation.
Three of the five bedrooms had no clothes storage at all (no wardrobe, cupboard or chest of drawers). Therefore, the occupants had to live out of their suitcases for the whole week. In the two bedrooms with wardrobes, each had one door closed with cable ties.
The living/dining room was rather small for up to eight people. The kitchen lacked certain essentials (many of the items shown on the Classic Cottage inventory were missing). Also we found the refrigerator far too small for six people (fortunately Classic Cottages were able to supply an additional fridge/freezer). The crockery was a rather strange mix, including eight huge, heavy glass plates which were not at all easy to use. The sides plates were a mix of metal, plastic and a couple of china ones. The glasses were also rather inadequate. When we arrived, we found the house to be rather sandy and dirty and in one filthy drawer there was a pair of used knickers. The vacuum cleaner was full and the cupboard did not smell too good. In fact, we noted that there were reed diffusers in every room and two in some - sadly this did not cover the overpowering odour of 'shake and vac'. We visited Classic Cottages office and two members of staff came to the house and were most helpful and concerned. They called the cleaners back straightaway and provided us with an additional fridge/freezer the following morning. We would have expected a generally higher quality of fixtures and fittings for the fees charged. I have given the property two stars because of the comfortable beds and the location.
Reply from Classic Cottages
We were so sorry about the problems you found on arrival. We know that the team from our island office who visited to help are following all the points up to ensure they're resolved. Thanks so much for letting us know. Classic Cottages
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