Letting your cottage | What People Say About Us Print this Page
 
 

What People Say About Us

 

Read what our owners, guests and industry partners have said about us.

“professional approach”

“thorough knowledge and understanding”

“professionalism and expertise”

“efficient and helpful”

“all staff are courteous,
knowledgeable and helpful”

“We think you’ve got it right!”

“understanding, courtesy,
professionalism and helpfulness ”

“We did better than expected”

“extremely easy”

“As always, why use any other company?”

“easy to use”

“staff were always friendly and very helpful”

“impressed with the service
of your company and
with the holiday home”

“understanding, courtesy,
professionalism and helpfulness”

“wholeheartedly recommended you”

“gladly recommend”

“We have now had seven years experience with Classic, and feel very comfortable with them as our partners in holiday letting. We have received, and continue to receive, excellent support from the complete team.

From our experience, which is echoed by our guests, we are delighted with the professional approach, their fast response, and customer support ethos that runs right through the company.

Classic have proved to us that they are a forward looking organisation that doesn’t sit on it’s laurels, but can be relied upon to react to changing trends in tourism in the West Country.”

Marion and Eric Hunt, Owners of Watermill Cottage (1192).

“When Classic Cottages took on ‘Maryland’ for us in 2004 our occupancy went from 30% (16 weeks in 2004) to 79% (41 weeks in 2006), which speaks for itself.

Classic obviously have a thorough knowledge and understanding of the self-catering holiday trade in the West Country and we have been very impressed by their commitment to achieving the best for both their Owners and guests.

With so many holiday homes all competing for the same guests it’s great to be with an agency that is consistently giving us the occupancy rates we need through good years and bad.”

Newton Farm Partnership (Sarah Hutchings), Owner of Maryland (1645).

“Having been disappointed with another holiday company, we joined Classic Cottages in 2006 and have been fully booked for two seasons.

We cannot speak too highly for their professionalism and expertise in marketing our property, and for their welcome and friendliness towards us, the clients.”

Eileen Penk and Julie Hutchings, Owners of Trelengor (1761).

“We have found Classic Cottages to be a very efficient and helpful organisation.”

Richard and Gilly Webb, Owners of Hope Cottage (1768).

“At whatever level you deal with the company, the extended family ethos is quite evident. Without exception, all staff are courteous, knowledgeable and helpful. My experience with both my Property Managers has been warm, honest and fun!

Classic Cottages’ obvious care and nurturing of new Owners eased our retirement into Cornwall.

When I meet my guests on a Saturday, time and time again they confirm that they are always confident of standards when booking with Classic Cottages.”

Joan Willbond-Smith, Owner of Kynance (986).

“Your team of staff are thorough, professional and helpful. All our visitors seem confident on arrival that they have booked the right holiday. We think you’ve got it right!

We are so very pleased and fortunate that we are on board, so to speak. We also know that we can contact Jacqui at any time. She is a mine of information!”

Jacqueline Golby, Owner of Chasewater (1626).

“I have been self-catering now for some forty years. When booking, the understanding, courtesy, professionalism and helpfulness of your staff was the best ever. Outstanding – thank you.”

Mr Cloke stayed in Bettys Ground (2184) in 2009.

“We have been very pleased with the positive interest and helpful advice that we have received from Classic Cottages right from their very first visit when the coach house was just an empty shell and the renovation work just started. We did better than expected with our first year’s occupancy level and expect to comfortably surpass that this year.”

Laurence and Frances Pearce, Owners of Pottery Leat Cottage (1807).

“Booking was extremely easy through the Classic Cottages Web site and met expectations.”

Mrs Kinsella stayed at The Apple Barn (2044) in 2010.

As always, why use any other company?

Mrs Tyrrell stayed at Hatts Barn (2093) in 2010.

“Property owners find the depth of experience and level of support offered by Classic Cottages invaluable and these strengths are reflected in their yearly booking figures. Just as important is the friendly, professional way Classic Cottages takes care of each of its cottage owners, whose feedback for the company is as complimentary as that of the guests.

As a PR agency representing Classic Cottages to the UK media, we know visiting journalists are delighted with their experiences and that they recognise the high standing of the company.”

Sue Ockwell Managing Director Travel PR.

“ The Web site is so easy to use that other companies' Web sites seem poor in comparison!”

Mrs Nightingale stayed at Starboard Cottage (2144) in 2010.

“ The Classic Cottages staff were always friendly and very helpful. This is the second year we have used Classic Cottages and it is our intention to travel to Cornwall next year and we will most definitely use Classic Cottages for our accommodation.”

Mr Boyd stayed at Oak Cottage (377) in 2010.

“We were impressed with the service of your company and with the holiday home. We can find no fault with either and would gladly recommend both to future customers.”

Mrs Ebbs stayed at Trevenen (2266) in 2010.

“We will definitely visit Cornwall again and would use Classic Cottages without hesitation. You have removed the worry from the whole process, and we have wholeheartedly recommended you to friends and family. ”

Mrs Brown stayed at Deugh an Chy (1267) in 2009.

“I tried the rest, saw the light and came to the best. At Classic Cottages you work with a warm, friendly and very professional team. They get their results and can combine this with exceptionally high levels of service and attention. Every year, rather than sit on their laurels, they explore ways in which they can develop and improve their business which will bring tangible benefits to me as an Owner.”

Debbie Tucker, Owner of Trewornan (2126).

Expert advice communicated clearly through friendly staff.

Mr and Mrs Carter, Owners of Lampra Mill Cottage (1784).

“A very well run professional company. Run to a very high standard! Keep it up!”

Kerry Tamblyn, Owner of Wotton Stable and Wotton Granary (1185/1501).

“You are doing a fine job on all fronts. Thank you for another great year.”

Mr and Mrs Hayes, Owners of Little Trevarbah (1884).

“We think you are very helpful and market the property very well with very helpful staff.”

Chris and Angela Tickner, Owners of Olde Mill Cottage (1455).

“We have found Classic Cottages professional, caring, approachable and reliable. We have no desire to work with any other company (or Property Manager!).”

Jim and Elaine Dymock, Owners of Lower Nance (1533).

“ Our decision to go with Classic has proved good. You are local; proactive; enlightened; forward thinking. We love the quality of Classic Cottages’ image – starting from the quality of the paper! The loyalty of your clients reinforces all this.”

Mrs Jay, Owner of Cuckoo’s Cottage (2191) and Cot Manor (2276).

“So far, so good. Professional organisation with good service to both cottage owners and guests.”

Stephanie Stockbridge, Owner of Higher Treyone (2247/2248).

“ Very pleased with the performance of Classic. Looking forward to another good year together.”

Mr Hanley and Mrs Kelly, Owners of Marine Point (1933).


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Holiday cottage owners praise for Classic Cottages.

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