For the second year in a row, the public have voted to make us a Which? Recommended Provider of self catering holiday accommodation - not an accolade to be sniffed at considering we are one of only four worldwide! Hooray!
The Which? survey was based on results from nearly 2,500 members and covered areas for review such as range of properties, customer service, value for money and search facilities. Our overall customer score was 87% which was more than enough to become one of four Recommended Providers.
The article in the Which? Travel Magazine states:
‘Our Cottages and Villas survey reveals the best companies to book with...You've also rated the all-important issue of how well the property matches its description so there should be no nasty surprises when you arrive.’
We scored the full five stars for customer service, range of properties, ease of searching and quality of information and only one other company had better ratings than that.
There were lots and lots of other holiday agencies surveyed, from the bespoke independents specialising in one area, to the multi-nationals whose protfolios extends beyond the British shores. But as the article states:
‘With more than 700 plaves listed on its site, it's no wonder this South West specialist scores five stars for its range of properties.’
Classic Cottages stand out for our personal knowledge of each property in our portfolio, as we inspect each one anually to ensure our high standards.
As well as inspections, we keep a close eye on our questionnaire feedback to pick up on any potential problems. Our scores all rate highly, supporting the survey findings and can be viewed on our Classic Cottages Reviews page.