• Anonymous Customer

    2 days ago

    very helpful

    I had to book by phone as i was experiencing diffoculty my. Fault but it was handled expertly and very quickly so very pleased

    Reply from Classic Cottages

    Many guests choose to book via our online system, but we have a very friendly team who are available seven days a week by phone if you'd prefer - and we're always very happy to chat to guests as well! Have a great stay.

  • Anonymous Customer

    3 days ago

    The Williws.Westward Ho

    Classic cottages provided excellent service answering any query I had very promptly. Friendly communications. Good advance notice of deposit payments and settlement date. Confirmations by email quickly.

    Reply from Classic Cottages

    It's great to see that we were able to help with your queries - even if we don't know the answer straightaway, we'll always try to find out for you. We hope you have a great holiday.

  • Mrs Pavey

    4 days ago

    Very helpful and friendly at classic cottages . Had a beautiful cottage with them last year. Have 100 percent confidence booking with them noting the cottage will be first class

    Reply from Classic Cottages

    We're so pleased you enjoyed your stay last year and we really hope you have a wonderful time this year too.

  • Ms Wild

    5 days ago

    Proffesional and friendly

    Proffesional and friendly from start to finish. I even had a Birthday card waiting for me at our chosen destination from the staff at Classic cottages. Would definitely book with them again.

    Reply from Classic Cottages

    Thanks so much for sharing your review - we hope you had a very enjoyable celebration, and many happy returns from us all!

  • Mrs Dewes

    6 days ago

    Excellent

    Very good service and extremely friendly and would recommend anyone to use classic cottages

    Reply from Classic Cottages

    That's so kind - thanks for taking the time to review our company, and we hope you have a great stay.

  • Mr Gayton

    1 week ago

    Very helpful, friendly and professional staff.

    I would certainly use Classic Cottages again. The staff are very helpful, friendly and professional. Your staff are a credit to your company. Thank you.

    Reply from Classic Cottages

    We're delighted to have earned such positive comments, thanks so much for sharing them.

  • Dr Schmid

    1 week ago

    Perfekte Ferienhausvermttlung

    Eigentlich alles perfekt gelaufen. problemloses Buchen, bezahlen Reiseinformationen ! Best rating!

  • Anonymous Customer

    1 week ago

    Great holiday

    Great location, cottage very comfortable. Booking easy - everything lived up to expectations

    Reply from Classic Cottages

    We're so pleased you had a great stay, thanks for letting us know.

  • Mrs Harding

    1 week ago

    Very upset

    Heartless letter received following the death of my father

    Reply from Classic Cottages

    We are so very sorry for the upset caused by an oversight in our office. We failed to stop an automated letter being sent to you about the outstanding balance for your holiday, which we would normally have intercepted on being made aware that you had suffered a bereavement; unfortunately human error meant that this didn’t happen, and of course we understand that receiving this letter upset you deeply. We have consequently introduced additional checks to ensure that this never happens again. We don’t wish to appear to be a company who doesn’t care; we do care and we are truly sorry for the distress this has created. The Sales Team Manager has contacted you directly to apologise and in addition we would like to offer the deepest condolences of the entire team at this sad time.

  • Mrs Gillis

    1 week ago

    Great service, great communication

    Very good service, communication all was great

    Reply from Classic Cottages

    Thanks for sharing your lovely comments - we hope you have a great holiday.

  • Mr Howlett

    2 weeks ago

    Very friendly and competent service

    Reply from Classic Cottages

    That's so kind of you to say - enjoy your holiday!

  • Mr James

    2 weeks ago

    All Cottages are great and so are Classic Cottages

    The cottages are all clean and well equipped, Classic Cottages keep you informed and make everything so easy,all that you have to do is pay the money.

    Reply from Classic Cottages

    Thank you so much for your kind review - we hope you have a fantastic stay.

  • Anonymous Customer

    2 weeks ago

    Good portal to go through, more personalised service than hotel portals

    Easy booking, co-operative with us when needing to negotiate the check-in start and good preparation in the week before start of stay. Travel directions and instructions posted to us, all worked out well.

    Reply from Classic Cottages

    We're pleased to have been able to help - have a lovely holiday.

  • Anonymous Customer

    2 weeks ago

    Excellent and easy to navigate website. Above all engaging and extremely helpful staff.

    Reply from Classic Cottages

    We're delighted that we were able to help with your booking - have a great stay.

  • Mr Byrne

    2 weeks ago

    Excellent, speedy, friendly service.

    Started looking for a cottage at 6:00pm, paid by bank transfer and had a confirmed booking by 10:am the next morning. The questions I had (one a callback from Classic Cottages) were answered in a professional and friendly manner - most impressed with the service - I would definitely book through them again.

    Reply from Classic Cottages

    We're so pleased that we could help with your booking - we try our hardest to make the process as smooth as possible, and it's great to see we achieved that for you. Have a lovely holiday.

  • Anonymous Customer

    3 weeks ago

    Excellent service!

    Spoke to Tanya initially and then Tracy. Both friendly and helpful. Excellent service. Thankyou both!

    Reply from Classic Cottages

    Thanks so much for letting us know - I'll make sure your thanks are passed on.

  • Anonymous Customer

    3 weeks ago

    Recommend

    Excellent quick response to our enquiry & booking a holiday rental.

    Reply from Classic Cottages

    That's great to hear - enjoy your stay!

  • Mrs Jones

    3 weeks ago

    Have used Classic Cottages for many years and found them to be extremely helpful and efficient with an excellent website. Can always rely on the Cottage descriptions which are very detailed.

    Reply from Classic Cottages

    What a lovely comment from one of our many regular guests - we try very hard to give as much accurate information as we can, we're glad to see it's been helpful.

  • Mrs Cooper

    4 weeks ago

    Easy way to book a holiday

    Being able to speak to an agent whom was both efficient and pleasant as is the way the company is run. This is the second time I have booked with Classic Cottages and hope this experience will be as good as our previous holiday was at Christmas

    Reply from Classic Cottages

    Thanks so much for taking the time to leave a comment - we hope you have another fantastic stay in the area.

  • Mrs Ridgeway

    1 month ago

    Smooth booking system and good communication from Clasdic Cottages. Will definitely use them again.

    Reply from Classic Cottages

    We aim to make the booking process as simple as possible, thanks so much for sharing your positive review.