It was very easy to book on line, next morning an email confirmation that my holiday was all set, phone and paid deposit to a very polite receptionist. Email back within 5 mins conferming payment... We are now very much look forward to our holiday.. Thankyou. Kay.
THe web site was easy and inviting and the possibility of life chat was very helpful. Instant answers to questions. Very friendly and helpful, as if they were friends. This gives confidence.
Obviously, we cannot rate the holiday yet as we are still waiting for it.
Telephone calls are always answered promptly (we used Classic Cottages last year as well) and staff are friendly and helpful.
Very professional web site and accurate description of cottages.
No improvement necessary; which is why we keep booking our holidays with classic cottages
Thank you so much for your great comments - I wonder if the one star review was a mistake as you're clearly a very happy and regular customer. Do let us know if we can help in changing this - tanya@classic.co.uk
Very efficient and accommodating to my needing extra time to confirm the booking.
Good clear instructions regarding deposit, payment and details of accomadation and some really good advise about the area we are visiting.
Certainly wetting our appetite to stay in the apartment in 2 months time.
A positive experience every time.
We have booked many holidays through Classic Cottages and cannot fault them. The descriptions of the Cottages are always accurate and the staff are friendly and helpful.
Thanks so much for sharing your wonderful review - we'll certainly pass on your comments to the whole team. We hope you have a fantastic holiday.
Great service
Communication was superb via email and telephone!! Friendly and efficient!!
Holiday cottage
They took a long time to find a suitable cottage for the requirements we wanted & some of the places offered didn't even sleep 2 adults in two separate bedrooms. One of the cottages did say in the information that the second bedroom is only suitable for children! When something suitable was found the process of booking it was quick and easy. When I asked about booking the ferry I was told someone will be in touch which they haven't, so look like that's something else I'll have to do. Speaking to some one I know who booked through you they got discount on the ferry crossing as were able to book at the same time, so I don't know why it should be different for me!
We're so sorry for any delay whilst we tried to find you the perfect cottage. We do have a wide variety of properties in our portfolio, and we try our hardest to match up guest's requirements when putting together a shortlist for your consideration. We're delighted that you did find a cottage to fit the bill from our suggestions. We can arrange your ferry booking at a preferential rate, and I can see that your request has been sent on to our bookings team - they will be in contact as a priority to finalise the relevant details (vehicle size, preferred crossing time etc) so that we can sort this for you. Thanks so much for your patience.
Brilliant
Had a beautiful cottage last year and have booked another one for this year.
Brilliant service and Joe lovely to deal with. Will certainly recommend to everyone.
Thank you so much for such a glowing review - we'll certainly pass your kind feedback to Jo in our Sales team - we think she's lovely too :)
As I’ve only booked a cottage on line, which went OK it’s a little early to comment on their service
It's great to hear that you found the booking process easy - we hope you have a great holiday.
Good Company to deal with
Have always found this Company excellent to deal with. When I made a mistake with my booking this time, there was no problem in sorting it out. Many thanks Tanya.
Thanks for taking the time to review us - we're always very happy to help with any queries. Have a great holiday.
So efficient, helpful and thoughtful. Great service and would definitely recommend
An excellent holiday company!
Excellent service, as always! All the staff are friendly and helpful, and it is so straightforward to book.
Thanks so much for your kind words - we hope you have a wonderful stay.
Quick, professional, accurate, reliable company
Quick, reliable and professional service. We have used Classic cottages previously and their standard of cottages are second to none. I have found the information provided by them about previous cottages we have booked has been very accurate.
Thanks so much for taking the time to leave a review - we're delighted that you've enjoyed your holidays with us and we hope to welcome you on many more. Tanya, Customer Service Manager
Booking procedure
Knowledgeable and friendly people to do business with. Could not be more helpful.
Thanks so much - I'll make sure your positive feedback is shared with the team.
Lovely apartment would have recommended but due to noisy neighbours won’t b
Very approachable & helpful
We're so sorry that your New Year break was affected by a neighbouring apartment - I know that our team have investigate and have been in touch directly. We're really grateful for the time you took to let us know. Tanya, Customer Services Manager
EXCELLENT CUSTOMER CARE
Very good customer relations, very professional, answered queries straightaway, would certainly recommend and use again
We were very happy to read your glowing review - thanks for taking the time to share your experience and we hope to welcome you back again in the future.
Booking was easy and straightforward over the phone. I spoke to a very pleasant person who was extremely helpful. Now we’re looking forward to the actual holiday.
We hope you have a wonderful time, and if you have any queries leading up to - or during - your stay, please give us a call or drop us an email and we'll do our very best to help.
Very easy to use booking service