Excellent Service

Have used Classic Cottages for many years and always find their service excellent. Cannot fault them.

Aufgrund Corona, kein Problem mit Verschiebunga auf 2022.!!!

Umbuchung auf 2022 problemlos gelaiufen!!!

We are hoping that the holiday lives up to expectations

We are looking forward to go and stay at this cottage and so far the service going well

Classic cottages are easy to use and consistent in the very good level of s

Quick and easy to book, the same level of service as our previous booking

No better holiday rental company

Ease of website. Clear details as to property information. Detailed pictures. Useful local information.

Good website and Online booking very easy ,quick responses. The properties to view look very good and at reasonable prices.

Never fails easy booking very clear the cottages we have stayed at are always a good standard and good information

Easy to understand the website. Very professional in approach to customer c

Easy to understand

Excellent service, cheerfully delivered. Couldn't be faulted!

Having asked about a 2-week period in 2022 for a cottage at Emerald Hotel in Cornwall, we were informed by Tracy that it was only available for one of the weeks we wanted, but she would try to find out what else was available on the same site. Imagine our surprise when she rang back a short while later (after at least 2 emails to make further enquiries) to inform us that we could actually have the other week as well. The nice thing was that she sounded just as pleased as we were, because it was to be part of our Emerald Wedding Anniversary celebrations. So, a big thank you to Tracy for the excellent service she provided.

First class service

I have enjoyed several stays in their cottages and have been very impressed with them all. Their staff are always very helpful. A first class service.

Reliable and efficient service.

We have always used classic cottages, they are very professional and we found the best holidays on offer, we found no issues but first class accommodation.

Excellent customer service. The two team members I spoke with were friendly and professional and I really appreciated their knowledgeable and help with my various questions...thank you!

Misleading and incorrect information on website.

When they say on the front page of their website that reservations for 2022 can be made for £30 and held until September 2021 they should deliver on their promise.

After reserving our holiday we were advised that certain owners had opted out and we were required to pay over £1200 the next day in April 2021. No mention of this is evident on their website or on the property details.

Good sevice

Wedsite easy to nevigate. Good description of property to rent. Easy explanation about payment and deposit. Great information about area and places to visit

very helpfull

Excellent service

Excellent service friendly staff. Very helpful.

Exceptional friendly service even under fire...

The support from Nicola and all the Classic Cottages team, including the property owners, throughout the COVID-19 pandemic has been nothing short of exceptional! We've had to rebook twice due to changing restrictions, but have always had friendly, personable and supportive staff on the phone, even when I can imagine the constant change and uncertainty must be exhausting after over a year now. Based on this professionalism in even exceptionally tough conditions, I wouldnt hesitate to recommend their agency.

Great Customer service !

Tracey helped us with an issue we had with the dates we booked, very efficient and exactly why we booked with a smaller cottage company - Good old customer service ! Thanks Tracey!

A very well run holiday agency

Very professional & helpful staff. I was immediately advised on a certain matter & the information given was precise & precise.

Excellent service, value for money, staff were very helpful.

Excellent service, value for money and found staff very helpful (Jean)