• Anonymous Customer

    2 weeks ago

    WE always try and book with Classic Cottages because they are one of the fe

    WE always try and book with Classic Cottages because they are one of the few cottage companies that tell you how big the beds are, and this really matters to having a comfortable and restful holiday

    Reply from Classic Cottages

    We're so pleased you find our descriptions helpful - we do try to give as much information as possible and we know how important a good night's sleep is on holiday! We look forward to welcoming you back for your next stay. Tanya, Customer Support

  • Anonymous Customer

    4 weeks ago

    Efficient service and helpful.

    Can't fault the service and helpfulness thus far. Very kind and understanding. Thank you. Yes we would recommend and hopefully use again

    Reply from Classic Cottages

    We really appreciate you taking the time to share your thoughts, and hope you have a great stay! Tanya, Classic Cottages

  • Liz

    1 month ago

    Excellent customer service

    They dealt with my booking problem very speedily. Extremely helpful. Ella resolved my problem sympathetically in a matter of hours.

    Reply from Classic Cottages

    We're so pleased that we were able to help with your query and found a resolution for you. We'll certainly pass your kind words on to Ella in our Sales team. Tanya, Classic Cottages

  • Mr Ball

    2 months ago

    5 star !

    Excellent clerk who did our phone booking, well done !

    Reply from Classic Cottages

    Thanks so much for sharing your review - we'll pass on your lovely comments to Valentina in our sales team who helped with your booking. Tanya, Classic Cottages

  • Mrs Green

    2 months ago

    Booking cancelled, no apologies, no recompense

    I originally booked Astra House in November. Had to change the dates due to illness and charged £38 for doing so. Last week I was contacted and told the property no longer available on my dates. Too late to find any where suitable and just the return of a deposit less my £38. No apology, no recompense. Very bad customer service.I shan’t be using this company again if I was booking a holiday.

    Reply from Classic Cottages

    We are so sorry Mrs Green that the owner of 1 Astra House has withdrawn the property from our portfolio, which means your holiday in September can no longer go ahead at that particular house. We can only apologise for this disappointment, especially as you'd already needed to postpone your holiday dates by a few months. We did offer to send you some alternative properties to look at, and we're really sorry that this wasn't an option for you. We have refunded all monies paid for this holiday (the £38 relates to the transfer fee for your June postponement) and although there was nothing else that caught your eye at present, we are taking on new properties all the time so would be happy to waive our Booking Fee if any other options become available that you would be interested in staying at. Tanya, Classic Cottages

  • Anonymous Customer

    2 months ago

    Excellent company

    Found classic cottages on web search and real impressed by the selection of accommodation on their web page . A really good addition was to be able to hold accommodation. Really helpful staff

    Reply from Classic Cottages

    We're so glad you like our portfolio of properties, and hope you have a great stay!

  • Mr Lee

    2 months ago

    Yes l would

    Reply from Classic Cottages

    Thanks for your five star review, Classic Cottages

  • Anonymous Customer

    3 months ago

    Super Kontakt

    Bis jetzt eine sehr zuvorkommende und freundliche Kommunikation

    Reply from Classic Cottages

    Fabelhaft, tolles feedback zu hören, danke fürs teilen.

    Fabulous to hear great feedback, thank you for sharing.

  • Mr Ward

    3 months ago

    Happy bunny

    They were very helpful in with my enquiry and kept me informed at all times and the telephone conversation was excellent. Thank you all.

    Reply from Classic Cottages

    Thank you for sharing such a great review - we really appreciate it!

  • Mr Carr

    3 months ago

    best company I tried

    very good all done straight away nice and polite and gave 24hrs to be sure

    Reply from Classic Cottages

    Thanks so much for taking the time to leave a review, we're very pleased to have been able to help.

  • Ms Mitchell

    3 months ago

    Easy to use website and quick response time.,

    The website was really easy to use.
    Confirmation came through immediately.
    Hassle free holiday booking.

    Reply from Classic Cottages

    Thanks so much for sharing your review, we're so pleased to have been able to help.

  • Mrs Daniels

    3 months ago

    great company very very helpful

    the lady who i had never dealt with before Jean she was so helpful as i had nearly given up trying to get a booking.she very kindly rang the owner and i am glad to say my booking was accepted.jean worked out the deposit i was nearly there but thanks to her she helped.
    i have never dealt with classic cottages so after dealing with another cottage company Jean was like a breath of fresh air so helpful nothing was too much bother .once again a big thank you as i think i have picked a gem
    thanks to everyone at the company
    *** daniels xxxxxxx

    Reply from Classic Cottages

    Thank you so much for taking the time to share your experience - we're delighted to have been able to help you and I will forward on your kind words to Jean in our Sales team who will be thrilled. We hope you have a wonderful stay! Tanya, Customer Support

  • Anonymous Customer

    3 months ago

    Overall excellence

    the site was clear and easy to negotiate,the staff were/are polite and helpful, the cottages are excellent and as described and I would recommend classic cottages to anyone

    Reply from Classic Cottages

    We're delighted to read your lovely review, thank you so much for your kind words about our properties and our team. We hope to welcome you back again soon!

  • Anonymous Customer

    3 months ago

    Polite helpful and quick response. Excellent customer service.

    Would recommend highly for telephone service welcoming people very helpful

    Reply from Classic Cottages

    Thanks so much for sharing your experience, we're so glad we could help!

  • Jani Harvey

    4 months ago

    Perfect Service with Kindness and patience. Thank you Valentina

    Young Lady named Valentina, very kind and patient, delivered perfect service. Hope the property is as perfect.

    Reply from Classic Cottages

    Thank you so much for your fantastic review - I'll make sure this is shared with Valentina who I know will be delighted that she was able to help you. We hope you have a great holiday!

  • Mrs Goddard

    4 months ago

    Professional and friendly service provided

    Helpful friendly and knowledgeable staff, able to answer questions we had about a particular cottage. We also reserved a cottage a couple of times whilst finalising dates and this was an easy process to do.

    Reply from Classic Cottages

    Thanks so much for taking the time to leave a review - we're delighted that the process was smooth and that our team were able to help with your questions. Tanya

  • Mrs Tilley

    4 months ago

    They were very helpful with my enquiries

    They were very helpful with all my enquiries

  • Mrs Hitchcock

    4 months ago

    Great communication and prompt resolution to my holiday query.

    Reply from Classic Cottages

    Thanks for your five star rating - we're very pleased to have been able to help. Tanya, Customer Support

  • Mrs Craner

    4 months ago

    Easy to understand online booking and payment procedure Painless!!

    Reply from Classic Cottages

    We're so pleased - thanks for sharing your experience! Tanya, Customer Support

  • Mrs Clews

    4 months ago

    Easy website and lovely customer service over the telephone

    Easy to understand website and very helpful and polite telephone manner.

    Reply from Classic Cottages

    Thanks so much for your your lovely review. We're delighted that we were able to help.