It very easy to do
.and whould do it again

The Coast 5035, Torcross, Kingsbridge

We rented cottage The Coast 5035, Torcross, Kingsbridge, TQ7 2TQ. from Classic Cottages for the period from 14 June 2025 to 21 June 2025 for seven days. Unfortunately, due to unacceptable living conditions, we were forced to cut our vacation short and leave the cottage on the fourth day. The issue was a massive infestation of ants in the kitchen and dining area, which made staying in the cottage impossible. Despite our efforts to remove all food from the kitchen, the tables and surfaces were still overrun with ants, creating unsanitary conditions.
Additionally, the cottage lacked basic amenities advertised:
• The kitchen did not have basic items such as salt and pepper.
• The dishwasher displayed a flashing signal indicating it needed dishwasher salt, which was not provided at the property.
• The bathroom lacked even liquid soap.
• The window frame in the bathroom would not close properly, causing further inconvenience.
We reported the issue with the ants and asked for the 3 days refund of our unfulfilled stay at The Coast 5035. But unfortunately, Classic Cottages refuse to refund those 3 days. This level of service and attitude toward customers is unacceptable.

Ver efficient.

Nothing wa too much trouble.

Great

All the girls have been really helpful and patient . Great service. 👍

Lovely, helpful staff

All the staff are very helpful, knowledgeable and efficient, they made the booking process very straightforward. It was easier to book by phone as the website booking took me in a loop and I gave up.

High praise for Classic Cottages

Very easy to use, service was very forth-coming and quick to answer. Everything extremely quick and smooth throughout the process. Highly recommended.

First class service.

Excellent. Staff always ready to help whenever it is needed, which is not often. We have been visiting the same cottage for many years and only had a problem when the property.changed hands. The response from Classic Cottages was brilliant.

Excellent service

I called with questions about a property I wanted to book. The lady on the phone was very pleasant, friendly and competent. I quickly received an answer per email after my call. I am very pleased with the service I received!!

Helpful

It has been very helpful over many years. All queries answered . Good service . Staff efficient.

100% Customer Service experience

Excellent service. I needed to move my booking from July to December and it was sorted out in a flash. Thanks to the staff and owner for making it so easy.
Communication is always 100% with Classic.

Process as smooth as a cream tea!

The lady to whom I spoke could not have been more helpful. My queries were answered quickly and the booking and deposit paid in no time.

Resolving my booking.

The young man who helped me with the booking was extremely polite and helpful.
The credit card was not accepted initially and he sorted it out for me.

Quality unbeatable

Very helpful and friendly, highly knowledgeable, and made the booking process as easy as it could of been. I'll recommend them myself.

The whole procedure was very easy to get through , looking forward to our break

Highly recommend

Excellent service. Their staff are extremely helpful.

Easy to book.

Very straight forward booking. Fast response from Classic Cottages. We're looking forward to our holiday.

Disappointed not understanding whatsoever

I paid 300 deposit but had to cancel due to my husband being vet I’ll I gave 7 months notice but the company refused to give me my deposit back although I told them I was desperate for the money as my husband can no longer work. They said try and get someone to buy the holiday off you !!

Rosie that we spoke to was very tuned in, but also friendly and helpful thank you.

Great service.

Very good. We thought we had missed the chance to get an holiday ext year but CGreatZer
Pvicelassic Cottages came up with the goods!

Great service

Friendly, fast and efficient with knowledge of the area where we will be staying.
Very helpful, great service. Thank you.