Due to illness had to put off our stay until next Spring. Change of week dealt with speedily and without fuss over telephone. Very helpful attitude.

Jean was very helpful, friendly. and cheerful, nice to have a pleasant person on the other end of the phone.

Efficient and very helpful service.

Efficient and very helpful service.

Excellent staff

Very efficient service Valentina dealt with my queries and liaised with the owner in a very professional manner.

Swift!

Called with a query about booking outside of normal changeover day - friendly and helpful Valentina responded within 10 minutes!
Great service .

Very highly recommended, superb.

Exceptional holiday cottage company, which we have returned to many times. Superb customer service, beautiful and well maintained properties a joy to do business with.

Excellent

This year is the first time that l have used this Company.
I became aware of them when l was staying in Seaview last year and saw the small branch that they have there.
I really like supporting local places so booked for this Summer.
The accommodation was outstanding and the communication from Classic Cottages excellent.
Due to their service, l have booked two holidays with them next year - both on the glorious Isle of Wight.
I give 5 stars for their service and superb website.

Splendid holiday homes with first rate service

They have lovely accommodation in good locations
Staff are friendly and helpful providing an efficient service
I use Classic Cottages every year

Customer Service Disappointingly Poor

The advised bal to be paid was higher than advised back in March without explanation. I sent emails that were not answered, I phoned, waited in queues and on one occasion was cut off when I reached No 4. I give 3 stars because eventually i spoke with someone who made the decision that I believe was correct and reduced the bal to be paid back to the March figure,

Treated fairly with integrity.

I decided to cancel the 2020 holiday before government ordered the Corvid shut down and consequently forfeited 60% (approx £300) of the payment I had already paid. The repayment (40%) of my share of the money was repaid within a week .. followed two weeks later with a note that said that because of the circumstances that caused me to cancel the holiday my account was being credited with the £300 to be used at a future date. I have since rebooked the holiday for 2021 and the credit has been applied.
There was no need for this company to credit the money as I knew at the time I was breaking the terms of the agreement and had been prepared to make a loss.
I can only think and speak highly of the integrity of the owners and staff of this company based on this experience ... say a big “ Thank you” ... and look forward to visiting the I of W in 2021.
Arthur Sercombe

Excellent Cottage in the perfect position

An excellent cottage in the perfect position!
The instructions for arrival are clear and concise. We found it easy to follow the instructions and gain entrance. I did contact before arrival to see if our Citroen Grand Picasso would fit in the garage and although they didn't say no, after they had responded I got the feeling it wouldn't. So we were happy to find out it did. We just had to remove our arial from the roof.
The property is a hop, skip and a jump from a Coop and just a little further Tesco Express so we didn't need to pack food particularly.
The property had a sticker on showing the date and time it had been sanitised and it was immaculate (with the exeption of the bath, I wasn't sure if if was dirty or maybe a cream cleaner hadn't been rinsed off) but I cleaned it myself anyway before use.
There is a full size Freezer and Fridge. Along with a washing machine and dishwasher and all the utensils you might need. A real home away from home.
The fitted wardrobes are so clean and have plenty of shelves and wooden hangers for your clothes. All the sinks had antibacterial soap on arrival, plus hand towels and bath sheets if you want to use them.
It is small but well thought out and perfectly formed. As the sun goes down in the afternoon, if you sit on the balcony you can enjoy the sun from there.
On leaving the property you are but one street away from the front of the harbour with shops, restaurants, ice cream and chip shops (Nick's was our favourite).
A 10-15 minute walk round to Breakwater beach was pleasant and the beach itself is so lovely. The bistro has a great procedure in place to take orders in safety with one in one out and you collect outside through a hatch. The shop has lots in there too. I loved the take away cream teas. Especially sat on the beach watching the sunset.
We loved this pretty fishing village and would recommend and return to the cottage an Brixham.
The only down really was, there was a sign in the accommodation that suggested as a welcome we could call into the Brixham Steam Packet Company for a complimentary tea/coffee. We did this and spoke to the owner who did not provide this. Like I say it is but slight, maybe remove the sign? I purchased a very nice brass plaque from there and did think I may go back for afternoon tea but we ate elsewhere instead.

Brilliant provider of high end accommodation.

Fantastic and classy service of the highest quality.

Nice people to deal with.

All of the staff we have dealt with at Classic have gone the extra mile for us, especially in these unusual CoVid days. Pleasant people to deal with.

Bester Service!

Die Buchung verlief problemlos, der persönliche Kontakt per Email war sehr gut. Als wir wegen der Corona-Pandemie auf die Reise verzichteten, wurde die Buchung einschließlich der Anzahlung kulant ins nächste Jahr übernommen.

Amazing customer service: Polite, Prompt and Easy

All queries are answered promptly whether its via phone call or email. I had issues with needing to rebook my dates several times and they were nothing but patient with me and solved my problem and completely had my booking recharged within a good time, even know I'm sure they're swamped off their feet right now. Top service, I'll definitely be using them a lot more in future!

Booking 14 months ahead

everything went well and the website was user friendly. Once we had made our decision from the full range of properties all booked in no time.

I have used classic cottages before and have always had the same excellent service

Great website.

I found your website very easy to navigate& book .as a new customer i dont know what the standard of your cottages are like yet but look forward to finding out.so far so good! The pictures are very helpfull. And as this is an autumn booking i hope it will be warm &cosy enough in our cottage.looking forward to the visit.

Efficient,Supportive and understanding.

It's been quite a unpredictable, and between work, being a carer and having a young family , we look forward to the holidays so much, but this year due to my caring responsibilities I did not want to expose my self to more risk than entirely necessary .
Unfortunately I had to cancel my holiday , but Melanie f of classic cottages and the owner of the cottage were fantastic, really helpful and understanding and successfully moved our holiday to next year instead .
As sad as it is to miss out this year, we will look forward to next year even more.

Thank you

Classic cottages are fantastic will always book here..the pics Don't lie👌�