• Anonymous Customer

    2 weeks ago

    Having had to cancel a booking made for Christmas (due to circumstances out of my control), with 3 1/2 months notice, I am appalled that you are keeping over £500 deposit that I paid. No mention either of carrying it over for a future booking. You should make your ‘small print’ BIGGER! Disgusting!

    Reply from Classic Cottages

    We're so sorry that you've had to cancel your booking and realise how disappointing this must be. We do clearly state the cancellation terms as part of our Booking Conditions to which you agree prior to booking, and with this timescale the charge is the deposit payment. However, as you did take out Cancellation and Curtailment insurance through Endsleigh at the time of booking, we'd recommend you getting in touch with them to discuss claiming back the cancellation charge.

  • Ms Stallwood

    2 weeks ago

    Great choice of cottages.

    I have used this company three times now. Excellent choice of cottages to pick from. I had excellent customer service having to change a booking.

  • Anonymous Customer

    2 weeks ago

    excellent customer service

    Efficient and polite staff

  • Miss Johnson

    2 weeks ago

    I have dealt with Classic Cottages a number of times over recent years and have always found them most helpful and obliging hence why I continue to use them. Also the properties are always very clean and tidy.

  • Mr Bennett

    3 weeks ago

    The customer service has always been very good.

  • Beverley Mackenzie

    1 month ago

    Staff very helpful when we needed to change holiday date

    Very good service,helpful staff

  • Anonymous Customer

    1 month ago

    Excellent.

    Booking enquiries are dealt with promptly and nothing is too much trouble. This year will be our 9th visit to the same property!

  • Mrs Bouch

    1 month ago

    Very poor experience

    We found the accommodation far below expectations and have not received a response from the company. Further they have not published the review and it appears only positive reviews are posted

    Reply from Classic Cottages

    We're so sorry you were unhappy - we know that you did speak with the team twice during your stay and as a result two visits were made to the property, once by the housekeeper and once by a pest controller to attend to the flies that had appeared. We were unaware that this had not resolved your concerns adequately, for which we apologise.We did receive your questionnaire (and review on our site) following your holiday, and as you will have seen from the website, your review was placed into moderation whilst we investigated further which is in line with the publication guidelines listed. Regrettably the volume of bookings and questionnaires being received at present does mean that this is taking a little longer than normal; I'm aware that my colleague has contacted you today, which has allowed us to marry up your questionnaire with the poor review above. My colleague is helping to resolve your comments and will be back in touch with you as soon as possible. Tanya

  • Mrs Keast

    1 month ago

    Always helpful staff

    Always very helpful and the website is easy to use

  • Anonymous Customer

    2 months ago

    They answered the phone very quickly. Were very polite and passed through the questions in a considerate way. Yes if we were going to Cornwall again I would certainly use them.

  • Mr Schulze

    2 months ago

    Ausgezeichneter Service

    Ich habe wegen der Corona-Pandemie mein Ferienhaus umgebucht. Es hat problemlos funktioniert. Der Service war ausgezeichnet

  • Anonymous Customer

    2 months ago

    efficient booking service.

  • Mrs Ryan

    3 months ago

    Excellent Service

    Have used Classic Cottages for many years and always find their service excellent. Cannot fault them.

  • Anonymous Customer

    3 months ago

    Aufgrund Corona, kein Problem mit Verschiebunga auf 2022.!!!

    Umbuchung auf 2022 problemlos gelaiufen!!!

  • Mr Cordell

    3 months ago

    We are hoping that the holiday lives up to expectations

    We are looking forward to go and stay at this cottage and so far the service going well

  • Anonymous Customer

    3 months ago

    Classic cottages are easy to use and consistent in the very good level of s

    Quick and easy to book, the same level of service as our previous booking

  • Anonymous Customer

    3 months ago

    No better holiday rental company

    Ease of website. Clear details as to property information. Detailed pictures. Useful local information.

  • Mrs Collins

    3 months ago

    Good website and Online booking very easy ,quick responses. The properties to view look very good and at reasonable prices.

  • Miss Elsden

    3 months ago

    Never fails easy booking very clear the cottages we have stayed at are always a good standard and good information

  • Mr Hillman

    3 months ago

    Easy to understand the website. Very professional in approach to customer c

    Easy to understand