Outstanding service

The staff were very prompt and helpful in response to my need.
I found the service responsive and sympathetic in the challenging current climate.
Thank you Jo

Couldn't be easier

Website is excellent with all relevant photographs no one wants to see a close up of a jug of flowers on a table. Good filter system too. Excellent booking service.

Umbuchung wg. Corona

Aufgrund von Corona konnten wir leider heuer im Mai unseren Urlaub nicht antreten. Wir haben daher bei Classic Cottages angefragt, ob wir um 1 Jahr verschieben können. Das war überhaupt kein Problem. Da noch keine Preise für 2021 bekannt waren, konnten wir erst mal nur eine Reservierung tätigen. Classic Cottages hat sich immer wieder unaufgefordert bei uns gemeldet und hat uns über den neuesten Stand informiert. Mittlerweile haben wir die Buchungsbestätigung für das Jahr 2021 zu dem von uns gewünschten Termin erhalten. Unsere Anzahlung wurde umgebucht, sodass wir nächstes Jahr nur noch die Restzahlung leisten müssen. Wir freuen uns schon sehr auf nächstes Jahr.
Vielen Dank Classic Cottages.

Easy to select and book,but unlike booking.com,you dont get actual position of cottage.we like this so we can look at the situation on google maps or street view

We come since 2017 by car from Austria for 5 unforgetable weeks to Windsong

Booking and handling from Austria over the phone for the last years has been extraordinary! Windsong earns a sixth star:Debbie

Faultless Service

Service received during the pandemic to transfer holiday has been flawless. Thank you Classic Cottages.

Very helpfull and understanding.

Classic Cottages has helped us very well with changing the dates of our reservations to next year because of Covid-19. They were very understanding and helpfull.

An easy booking process on a well presented and informative web site! Plenty of photographs to help with your decision making and lots of additional helpful information too!

Good service sorting out the problem caused by the Covid 19 pandemic we had paid in full and it was just transferred over to next year instead

Excellent service

Very efficient and quick to respond. It was a smooth, problem-free process.

What customer service?

It has been nigh on impossible to speak to a real person about my booking. I have left numerous messages, starting weeks ago, and after speaking to someone in the end I am still waiting to hear about the answer to my question. COVID or no COVID this is not impressive customer service at all

N/a

You transferred my holiday from this to next year due to my concerns of traveling due to the virus and were very helpful and understanding, thank you

Professional well run holiday business
With a good standard of and choice cottages to let.

Ich kann classic cottages bedenkenlos weiterempfehlen

Man fühlt sich rundum aufgehoben und immer gut informiert. Speziell in der derzeitigen Situation mit corona. Die Mitarbeiter sind sehr freundlich und hilfsbereit.

Excellent communication from classic cottages through the Covid 19 pandemic.
Changed our holiday for next year with no problems at all
Thank you

Very understanding ,good service.People l dealt with were very helpful.

First class.

Can’t rate Classic Cottages highly enough. With all the chaos of the corona virus going on they seemed to be ahead of the game. They have kept me informed and managed to satisfy my requirements; moving my booking to next year with no fuss or trouble.
I will certainly use them again. Thank you to you all.

we had to write an e mail two weeks before our holiday to find out what was happening as nobody contacted us
when my husband rang up to sort it out the girl didn't seem to know .whether we could re book or not.

very easy to book with lots of information on the property and surrounding area.

Never, ever, EVER book with Classic Cottages.Ltd.

The merits of a good company, regardless of what goods or services they are offering are what happens when something goes wrong and needs addressing.

Currently, nothing could be worse for all of us than the COVID 19 emergency. Hence, comparing companies when it comes to refunds is an excellent barometer as who you give your travel business in the future when we return to the “new normal”.

Classic Cottages Ltd. wins hands down for procrastination so never book with this company if this type of emergency ever returns because it will be a long time before you get your money back.

I booked a cottage for a group gathering on 16th May. As early as the end of March we told them our booking was void because the government told us we could not travel. Three times they hid behind the excuse of waiting for the latest government advice before finally acquiescing a mere five days before the booking was due to take place. This behaviour was shameful not only when compared to their contemporaries like Airbnb who from late March agreed to full refunds (and not credit notes which was the other offer form Classic).

So, what to do. Sit and wait and hope for the best. No. Speak to Citizens Advice, and they will inform you that if a company cancels a contract, as Classic Cottages did, they are in breach of the Consumer Rights Act. Any breach needs redress in 14 days, or legal action can be taken to recover the sum owed.

Even this threat was met with further procrastination by Classic Cottages, and it was only at the 11th hour, and confirmation that I was serious, that the refund magically appeared in my bank account.

Please bear in mind that this is not a small, poor company that you think you might be helping by letting them hold on to your money. In their last accounts, they had almost £3 million in the bank with net assets of £900k. There was absolutely no reason not to offer refunds immediately when we were told, by the government, that we could not travel.

There are plenty of other holiday rental companies in the South West. My advice is to choose anyone but Classic, particularly if you want a stress free booking, which I didn’t have.