First class.

First class service .
Very courteous and polite.
Very knowledgable staff.

A company I would recommend

The staff have gone out of teir way to accommodate our requirements as we have been forced to alter our booking because of Covid 19. In a sense, this was not a surprise as over the years we have stayed at Classic Cottage's sites the staff have always given the me the impression of being a customer friendly organisation.

Quick and easy

It was clear and easy to use the Classic Cottages web page and I didn’t waste time looking at cottages that were not suitable or ones that were not free for my dates.

Very friendly and efficient service. We wouldn’t hesitate to recommend Classic Cottages to friends and family.

Efficient and friendly

Fast efficient service. Great Covid rebooking process too.

Impressive and a pleasure to do business with.

A very easy and pleasant transaction and very impressed with the quality of the website and friendly service.

First Class Service

A user friendly website with plenty of information for the customer looking for a quality holiday cottage.

Perfect holiday accommodation

Easy to use website and the booking procedure is very user friendly. On an occasion when I had a query it was answered promptly and efficiently.

Always friendly and helpful.

Booked three times so far. Very helpful and lots of holiday info
Thanks

Quick, pleasant and very efficient.

A friendly website!

A simple-to-use, friendly and informative booking system. Having had experience of another money-grabbing, unfriendly and pushy self-catering company website, booking with Classic Cottages was far better. I know it's computer-generated,but it makes a big difference to have your booking confirmation addressed by your name. After you have booked, the website gives you information of surrounding attractions and pubs etc, with the distance from the property, which is really useful.

Due to illness had to put off our stay until next Spring. Change of week dealt with speedily and without fuss over telephone. Very helpful attitude.

Jean was very helpful, friendly. and cheerful, nice to have a pleasant person on the other end of the phone.

Efficient and very helpful service.

Efficient and very helpful service.

Excellent staff

Very efficient service Valentina dealt with my queries and liaised with the owner in a very professional manner.

Swift!

Called with a query about booking outside of normal changeover day - friendly and helpful Valentina responded within 10 minutes!
Great service .

Very highly recommended, superb.

Exceptional holiday cottage company, which we have returned to many times. Superb customer service, beautiful and well maintained properties a joy to do business with.

Excellent

This year is the first time that l have used this Company.
I became aware of them when l was staying in Seaview last year and saw the small branch that they have there.
I really like supporting local places so booked for this Summer.
The accommodation was outstanding and the communication from Classic Cottages excellent.
Due to their service, l have booked two holidays with them next year - both on the glorious Isle of Wight.
I give 5 stars for their service and superb website.

Splendid holiday homes with first rate service

They have lovely accommodation in good locations
Staff are friendly and helpful providing an efficient service
I use Classic Cottages every year

Customer Service Disappointingly Poor

The advised bal to be paid was higher than advised back in March without explanation. I sent emails that were not answered, I phoned, waited in queues and on one occasion was cut off when I reached No 4. I give 3 stars because eventually i spoke with someone who made the decision that I believe was correct and reduced the bal to be paid back to the March figure,